Set Your iDevice’s and Mac’s Date & Time to Automatic Toggle WiFi On and Off Or Switch To Cellular Data Why is My FaceTime Not Working On My iDevice or Mac?.Is FaceTime Showing Unavailable For A Specific Person?.Does FaceTime get stuck at connecting? Can‘t call a legacy iOS device using Facetime?.How-To Make FaceTime Audio calls with macOS and iOS.Troubleshoot FaceTime Activation Errors.Seeing the Message Error Occurred During Activation on Mac? Fix it today.How To Disable and Deregister iMessage and FaceTime.For more in-depth learning with specific iOS versions, please select our related articles. This article outlines basic FaceTime troubleshooting tips. If your camera shows a black screen instead of you, try closing all open apps and relaunch FaceTimeįor problems with iOS 13 or iPadOS FaceTime getting stuck on “connecting” when trying to video or audio FaceTime call an older iOS version, update to iOS and iPadOS version 13.4.1 and above (which Apple says fixes this issue).Delete or Offload the FaceTime app and then reinstall.Check that you do not have any Restrictions enabled in Screen Time (iOS 12+).Toggle FaceTime off, wait 20-30 seconds, and toggle back on to refresh your connection to Apple’s FaceTime Servers.Verify your email and phone number listed in FaceTime’s Settings.For devices with cellular/mobile data service, go to Settings > Cellular and toggle on FaceTime to allow it to use your mobile data plan.Toggle Airplane Mode on, connect to a WiFi network and try FaceTime again.Make sure you sign in with your Apple ID or check that your Apple ID is correct.For Macs, check your Firewall settings and ports.Check your internet connection and maybe change your DNS.
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